Turn Your Disengaged Employees Into a Dedicated Team
06 Mar 2013
Team building is simply actively listening, respecting employees, and implementing small changes. Often the first instinct when facing a disgruntled or disengaged employee is to show him or her the door. But look around. Is there more than one person who feels disengaged? Hiring and training new employees eats away at your bottom line, and creates insecurity for the survivors weakening the whole team.
In this struggling economy building a cohesive team by turning the negatives into positives is the quickest way to a better balance sheet. Take a Best Buy store in Manchester, Connecticut as an example of how teams can be turned around when the manager listens, digests what he hears, and implements, rather than reacts in the moment of perceived crisis:
Blue shirts. Great service. Knowledgeable. Perky. A well executed plan for success. That is the story of store 484, in Manchester Connecticut. It took a new manager, Eric Taverna, with a mission to change the team culture from disengaged employees into a dedicated team. It all started with a Gallup poll. When the results came back Taverna did what every great manager should do:
- Listen – actively listen. There is no greater compliment than someone listening to you.
- Respect employees’ opinions and give full consideration to their ideas – put out a suggestion box, or corkboard that offers anonymity.
- Implement change that reflects input from your employees -it shows that you listen, and value their ideas.
In the Best Buy example, one of the most requested changes was that employees close the store together. Their motto is now, “Team Close” which has a double meaning and is a powerful implication for team unity. According to the Gallup Business Journal that motto has now been broadened to “One store – one team.”
You don’t have to hire a research firm to find out “what’s up?” with your team. Listening, and building your own “team close” can happen with a well-crafted team building session, tailored to your specific needs. When your whole team comes together, learns how teams can and should work, they walk away smiling and feeling empowered.
Building a strong empowered team culture can do a lot more than put smiles on your employees’ faces. It can make your managers smile at rising revenue numbers. It is a well proven fact that engaged employees feel valued, work harder, and give better service to customers. When customers feel well-served, enter a friendly atmosphere, and feel like the person offering the service listened to them, and provided solid answers, they walk away saying, “I’ll tell my friends about this one.” All it takes to do more business is a team that is really a team. Turning your employees into a team may take a little team building that will more than pay for itself.
Colette Johnston is a Corporate Development Manager who works with clients in over 30 major cities including Seattle, Los Angeles, Chicago, Detroit and New York.
Considering a Team Building Event?:
Getting the best from teams and effective team working is key to your success as a Leader and business. The challenge is to adapt your thinking, communication and style to leverage the potential of teams. At PlusOne Dynamics we invite you to complete our free iMA Questionnaire,it will only take 2 minutes and will reveal your preferred communication style as a successful Leader / Manager plus how you can communicate effectively with your team while enhancing connectivity and productivity. An iMA Audit or Workshop at your next Team Building event or session will greatly enhance the connectivity and performance of your team.
iMA is an exciting universal language, designed to maximise connectivity: mutual liking, trust, understanding and respect. Everyone speaks one of four iMA dialects, putting them on the same wavelength as 25% of the world’s population. iMA is a simple way of observing and understanding the differences in people, then connecting with them on their wavelength. When this happens communication, trust, understanding, co-operation and sales increase, and stress and tension decrease.
I stands for Identify your iMA colour style and that of the person you want to connect with.
M stands for Modify your message by encoding it in a way that is most likely to be understood.
A is Adapt the way you treat one person vs. another.
Review our iMA Services here, and consider a PlusOne Dynamics iMA Workshop for your next team building event.
To become an even better Leader we invite you to download our PlusOne Dynamics free e-book – “12 Cs of Building a Team that Works“, you will gain valuable insight into to how you can grow and build your team using effective communication and contexts. This FREE e-Book provides a simple “answer these questions” guide surrounding your team, communication and connectivity.
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