Resolving Conflicts Immediately
By Rosemarie Sumalinog Gonzales
Conflict is inevitable. In the workplace, conflict depends on how they are handled because output might lead to either chaos or harmony. However, the underlying fact is, to accept that conflicts will naturally arise and that it is possible to deal with them in a way that basically intensifies the organization.
Squabbling, arguing or getting insistent about a point of view is a strong predictor that someone is unskilled at handling conflicts in a collaborative way. Even in just keeping silent about one’s perspective indicates that someone needs more practice at staying on his/her feet. Aside from those, talking in an irritated voice or becoming insistent are all indicators that someone lacks the skill to resolve conflicts or disagreements effectively.
When a positive conflict resolution is assimilated, employees are unified because everyone is expected to do the right thing, to behave like an adult and to adjust working in a diversified environment with diverse culture as well. Although conflict has a negative connotation to many people; resolution feels good for almost everyone. It is in collective bargaining that employees find common ground with one another.
It feels good to be with people with whom you’ve never had a difference of opinion. However, finding resolution in the midst of conflict with another employee can help build trust with that person because relationships can be strengthened by shared experiences, both positive and negative.
Positive conflict resolution creates an atmosphere where individual differences are appreciated. It encourages employees to be innovative because disagreements in the workplace are common. If conflicts are addressed immediately, the situation won’t affect employee performance. But when conflicts are unaddressed, they can have a negative impact on productivity.
Talking together can bring a disagreement out in the open in a friendly manner so that both parties understand each other’s concerns and conclude a win-win solution. Settling a conflict without getting mad, sad or anxious needs to recognize that there is a problem that needs to be solved; exploring the underlying concerns; and creating of a mutually agreeable solution
Listening to employee concerns will foster an open environment. Conflict isn’t really bad especially when people with different perspectives are understood and appreciated. Understanding and appreciating the various viewpoints are necessary in maintaining a healthy balance of constructive difference of opinion, and avoid negative conflict.
Thus, it is important to maintain a well-developed conflict resolution skills, particularly the ability to strengthen the bonds between subordinates and superiors in order to attain balance in the workplace..
This article is about resolving conflicts immediately to avoid a negative atmosphere in the workplace.
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