The Team Dynamics Audit is a fast, simple and effective management tool that will help you to recognise strengths and utilise your people effectively.
The Essentials Workshop is a 3/4 day training session that provides participants with the skills, knowledge and awareness to make impactful improvements to how they communicate and interact with others.
Organisations and people with a positive attitude towards service know that each contact is an opportunity that may never come again. Such encounters typically produce either a positive Moment of Magic or a negative Moment of Misery.
Today’s customers buy differently, so today’s salespeople must sell differently. Success in sales today is matching your selling style with your customer's buying style. Sales is a matching process.
Through the High Performance Team Builder Workshops participants learn to recognise the needs of every team member and create the desire to achieve the goals of the company.
The iMA Team Dynamics Audit is a quick, non-threatening and insightful profiling tool using the iMA framework and is a systematic approach to understanding and building highly effective teams.
The iMA Team Dynamics Audit begins with each member of your team, department or organisation completing a simple 10-question online questionnaire that identifies that person’s dominant pattern of behaviour (iMA Style).
Once everyone has completed the questionnaire you will receive a report that will detail each person’s iMA Style, which will give you valuable insight and understanding of your employees.
You will also receive an “At a Glance” Reference Guide, which details how each of your employees wants to be managed, which if followed will lead to optimisation of personal and team performance.
Once a person’s dominant pattern of behaviour is defined, this will tell you what makes them tick:
In addition, when the Team Dynamics Audit is followed up with one of our Workshops (iMA Essentials, iMA Customer Driven Service, iMA Connecting to Sell or iMA High Performance Team Builder), this awareness, knowledge and understanding will lead to:
Offered in New Zealand and Australia, the iMA Essentials Workshop is a 3/4 day training session that provides participants with the skills, knowledge and awareness to make impactful improvements to how they communicate and interact with others.
Whether participants are in the front line or back office, in management or production, customer service or administration, sales or technical, they learn and understand the language of "communication" and are able to utilise it immediately on their return to work.
Prior to the programme participants will complete the iMA Questionnaire to help them identify their iMA style, and will then attend a specially designed 3/4 day training session that covers:
By implementing the provided strategies organisations experience the following benefits:
Everywhere you turn today, you hear about the importance of customer satisfaction. You might think that service is getting better with each passing moment. Surveys, though, suggest otherwise.
One customer in four is thinking about leaving the average business at any given time because of dissatisfaction.
What’s wrong? Too many companies and employees view customer service as something that happens once and is then over. True service doesn’t just focus on a one-time event, but on building a sustained, positive relationship.
Organisations and people with a positive attitude towards service know that each contact is an opportunity that may never come again. Such encounters typically produce either a:
The key to creating a Moment of Magic is exceeding a customer’s expectations, but what works for one person may not work for another. Therefore this half day workshop demonstrates how you can utilise knowledge of iMA Styles to create Moments of Magic.
The PlusOne Dynamics in-house Customer Driven Service Workshop is a 3/4 day training session that can help you and your company become more effective and develop a competitive edge.
Prior to the programme participants will complete the PlusOne Dynamics iMA Questionnaire to help them identify their iMA style, and will then attend a specially designed 3/4 day training session that covers:
Contact us for an overview of how each iMA style should be dealt with in a Customer Driven Service environment. Each of these will be explored during this highly interactive 3/4 day session.
The world of business has changed and continues to change dramatically and rapidly. All of these changes have created an environment in which sales people must adopt new attitudes, learn new skills, and gain a new understanding to approach their markets and work with their customers.
All of us connect and communicate with others on a daily basis:
Today’s customers buy differently, so today’s salespeople must sell differently. Success in sales today is matching the selling style with your customers buying style.
This iMA workshop will show participants how to identify their customer's buying style and then how to modify and adapt their selling style to match using iMA Strategies.
iMA is a universal language that improves self understanding and helps people to communicate and work together more effectively. Through answering just 10 Questions iMA will confirm your natural dominant patterns of behaviour – your iMA style.
Once participants understand thier own iMA style and learn about the other styles, they will understand how others look at and filter the world and why they behave differently to them.
We will teach workshop attendees simple, effective and easy to implement iMA strategies that they will immediately be able to use and remember by the end of the workshop.
iMA is a simple way of observing and understanding the differences in people, then connecting with them on their wavelength. When this happens communication, trust, understanding, co-operation and sales increase, and stress and tension decrease.
Whether workshop attendees are at on the front line or in head office, the public, private or third sector and wherever they are on the ladder of their career, iMA opens up new ways of thinking and doing.
We provide all participants with a comprehensive workbook so they can take away all that they have learned and implement simple strategies for Connecting and Selling.
PERFECT FOR BUSINESS OWNERS, PROFESSIONALS IN BUSINESS DEVELOPMENT OR SALES & MARKETING
By attending a iMA High Performance Team Builder Workshop participants learn to recognise the needs of every team member and create the desire to achieve the goals of the company.
Through greater understanding of why people do what they do, the workshop introduces a systematic approach where people are treated the way they want to be treated resulting in increased cooperation and reduced tension.
This makes the process of motivating, delegating, planning and supervising enjoyable and meaningful for every member of the team.
The High Performance Team Builder Workshop is a 3/4 day training session that begins prior to the programme with participants completing the iMA Questionnaire to help them identify their iMA style.
They then attend a specially designed 3/4 day training session where they will learn how to maximise productivity by identifying individual strengths and in addition, learn:
Participants will be given guidelines and strategies to become more effective in:
WANT TO KNOW MORE?
People and companies that CONNECT prosper...
Try our free* ...
PLUSONE DYNAMICS & BoB CLUBS AU-NZ
At PlusOne Dynamics we take our roles seriously and are committed to providing exceptional customised service that is responsive and delivers to our client requirements.
PlusOne Dynamics are about building connected networks and teams that are engaging and work effectively. We assist our clients with expanding their online and offline networks by delivering workshops and effective networking strategies combined with team building focused on the differences in peoples' preferred communication styles. Our clients can also partner with us via our flexible bespoke partnership agreement which engages us to 'reach out' and then leverage off our large and growing international professional network.
Our partner companies, BoB Clubs Australia Pty Ltd and BoB Clubs NZ Ltd (referred to as BoB Clubs AU-NZ) provide professional breakfast, brunch and lunch networking clubs throughout Australia and New Zealand presenting members with the opportunity for professional Face to Face, pressure free, yet structured business networking.